IT Field & Helpdesk Technician

Location: Lancashire, field-based across the North West
Salary: £26.5K - £30K dependent on experience
Working pattern: Full-time, with client-site and remote helpdesk work

About us

Centra is a small, growing IT company supporting schools and organisations across the North West. We care about making technology straightforward, dependable and less stressful for the people who use it.

We work closely as a team, share what we know and give people room to contribute.

The role

You’ll help clients with the everyday IT problems that get in the way of their work. Some days will be spent visiting schools and organisations across Lancashire; one day each week is normally focused on remote helpdesk support from home.

This is a varied, people-facing role. You might solve a device or Wi-Fi issue, help someone understand a system, spot something that needs more attention, or bring a bigger problem back to the team.

You will not be expected to know everything. What matters is being approachable, curious and willing to see an issue through, with support from the rest of us.

What a week might include

• Visiting regular client sites and getting to know the people who work there
• Resolving everyday device, account, network, printer and classroom technology issues
• Supporting people remotely and keeping them updated
• Recording useful notes and sharing anything the wider team should know
• Learning different environments and technologies as you go

Who we’d like to meet

This is not a checklist. We care more about how you work with people and approach problems than whether you have used every platform we support.

• Some practical experience in IT support, whether from a helpdesk, MSP, school or in-house team
• Comfortable with Windows, Microsoft 365 and basic networking, with the confidence to investigate unfamiliar issues
• Friendly and clear with clients who may not be technical
• Organised enough to manage your day, communicate progress and ask for help when needed
• Curious, dependable and happy working as part of a small team
• A full UK driving licence and access to your own vehicle; mileage is reimbursed

If the role feels right but you do not match every point, we would still be happy to hear from you.

Tools you may encounter

You do not need to be an expert in all of these. Depending on the client, you may work with Microsoft 365, Google Workspace, Entra ID, Active Directory, Windows devices, iPads, classroom AV, Intune, Jamf, Lightspeed, Mosyle, Atera, Splashtop, TeamViewer, UniFi and Aruba.

What we offer

• Company pension
• 28 days holiday including bank holidays
• Your birthday off each year
• One scheduled remote helpdesk day each week
• Mileage reimbursed for site travel
• All essential equipment provided
• Funded training and certification
• The opportunity to influence how the company grows

How to apply

Send your CV and a short, informal note about what you have been doing and why the role interests you to careers@centrasystems.co.uk.

If it sounds like a role you could grow into, we would be glad to hear from you.