Dependable Support for Schools and SMEs

Our Managed IT Support is designed for organisations that need fast response and familiar engineers. We don’t run call queues, you reach our helpdesk directly, and SLA targets ensure issues are resolved quickly.

Service Options

• Block Hour Contracts
  Pre-paid hours for flexible remote or on-site support. Ideal for schools or SMEs needing occasional assistance without a fixed contract.

• Scheduled On-Site Support
  Recurring visits for preventative maintenance, user support, and in-person troubleshooting.

• SLA-Backed Helpdesk
  Remote support delivered directly by our engineers, no call queues. Response and resolution times are guaranteed by SLA.

• Emergency Callouts
  Priority response for critical issues that cannot wait for the next scheduled visit.

• Proactive Maintenance
  Monitoring, patching, and preventative checks keep systems secure and reduce downtime.

What’s Included

• Engineers who understand your infrastructure and staff.
• Flexible packages: block hours, fully managed, or hybrid.
• SLA response times for peace of mind.
• A balance of reactive support and proactive maintenance to reduce downtime.

Managed IT Support is the entry point into our wider service catalogue. From here, we help you extend into the other services.