8:30am–5:00pm Service Desk
Direct access to engineers who understand your environment, with clear ownership and updates from first contact to resolution.
Responsive day-to-day support, proactive maintenance and on-site expertise for schools and organisations that need technology to stay dependable.
The service
Centra works as an extension of your organisation. Requests stay with a team that understands your users, systems and priorities, with clear responsibility from first contact through resolution.
Direct access to engineers who understand your environment, with clear ownership and updates from first contact to resolution.
Health monitoring, patching and performance checks help identify developing issues before they interrupt work.
Planned engineer visits provide hands-on assistance, maintenance and closer visibility of the technology across your site.
Day-to-day joiners, movers, leavers, device changes and access requests are handled consistently and documented properly.
We coordinate with connectivity, software and hardware suppliers so complex faults do not get passed back to your team.
Regular reviews highlight recurring issues, lifecycle risks and sensible priorities for future improvement.
Monday–Friday, 8:30am–5:00pm
Remote support with scheduled on-site visits
Fully managed, block-hour or project support