Privacy Policy

Who We Are

Centra Systems Ltd is an IT support and managed services provider based in Preston, Lancashire. We are the data controller for personal data collected through this website.

Contact: Email: contact@centrasystems.co.uk Phone: 01772 289443

What Data We Collect

Contact Form

When you submit our contact form, we collect:

• Your email address
• The subject and content of your message

This data is processed by Web3Forms (our form submission service) and delivered to our team by email. We use this information solely to respond to your enquiry.

Legal basis: Legitimate interests - responding to a direct enquiry you have initiated.

Analytics

With your consent, we use Google Analytics 4 to collect anonymised information about how visitors use our website, including:

• Pages visited and time spent
• General geographic location (country/region - not precise location)
• Device type and browser
• How you arrived at the site (e.g. search engine, direct)

No personally identifiable information is collected through analytics. IP addresses are anonymised.

Legal basis: Consent - analytics only activates if you accept cookies via our consent banner.

Cookies

We use the following cookies:

Analytics cookies are only set if you accept them. You can change your preferences at any time by clicking Manage Preferences in the cookie banner.

How We Share Your Data

We do not sell or share your personal data with third parties for marketing purposes. Data may be shared with:

• Web3Forms - to deliver contact form submissions to us. View their privacy policy.
• Google - if you consent to analytics. View Google’s privacy policy.

Both are used solely to provide the services described above.

How Long We Keep Your Data

• Contact enquiries - retained for as long as necessary to respond and for reasonable follow-up, typically up to 2 years.
• Analytics data - retained for 14 months in Google Analytics, after which it is automatically deleted.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate data
• Erase your data (the “right to be forgotten”)
• Object to processing based on legitimate interests
• Restrict processing in certain circumstances
• Data portability - receive your data in a structured, machine-readable format

To exercise any of these rights, contact us at contact@centrasystems.co.uk. We will respond within 30 days.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk Phone: 0303 123 1113

Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects when it was last revised. Continued use of the site after changes constitutes acceptance of the updated policy.