8:30am–5:00pm Service Desk
Direct access to engineers who understand your environment, with clear ownership and updates from first contact to resolution.
Managed IT Support
Day-to-day IT support for schools and businesses, combining a weekday service desk, proactive maintenance and scheduled on-site visits. Choose fully managed, block-hour or project support to suit your organisation.
The service
Support that stays close to your organisation.
Centra works as an extension of your organisation, supporting staff, devices and accounts and coordinating with your technology suppliers. Requests stay with a team that understands your systems and priorities, with clear ownership from first contact through resolution. For schools and businesses, regular reviews connect everyday support with future IT priorities.
Discuss the support model and division of responsibilities that fit your team. For central device policies and applications, see device management; for collaboration and platform governance, see Microsoft 365 support.
Proactive Monitoring & Maintenance
Health monitoring, patching and performance checks help identify developing issues before they interrupt work.
Scheduled On-Site Support
Planned engineer visits provide hands-on assistance, maintenance and closer visibility of the technology across your site.
User, Device & Account Administration
Day-to-day joiners, movers, leavers, device changes and access requests are handled consistently and documented properly.
Supplier & Escalation Management
We coordinate with connectivity, software and hardware suppliers so complex faults do not get passed back to your team.
Service Reviews & Roadmaps
Regular reviews highlight recurring issues, lifecycle risks and sensible priorities for future improvement.
Support hours
Monday–Friday, 8:30am–5:00pm
Coverage
Remote support with scheduled on-site visits
Ways to work
Fully managed, block-hour or project support